Account Manager – Trilingual (hf)

Opsealog is looking for a trilingual Account manager that speaks English, French, and Spanish. The ideal candidate has previous experience onboard vessels.

Among the Service delivery team, your main missions will be to :

• Organize and animate customer relationship: communications, meeting, training, and networking;
• Be the single point of contact for the client, managing the relationship, ensure client satisfaction;
• Collect and understand the needs expressed by the different departments of our customers’ organization to propose the most relevant services;
• In collaboration with the Consulting department, propose new solutions to customers and follow their implementations (from initial specifications to final publication, according to planning);
• Ensure the contractual terms are respected (SLAs, deliverables, consulting, etc.);
• Closely aware of customer operations (drilling/production/Marine Logistics/strategy/organization etc.);
• Maximize revenue and savings generated from each account managed;
• Ensure follow up on timesheet associated with the account, invoicing, and cash recovery;
• Work with Product Manager to collect feedback from each account in order to improve Opsealog’s Solution
• Work cross-functionally within the company to communicate with all stakeholders in customers’ success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits/schedule regular meetings with our customers to identify opportunities for growth within our platform
• Manage all reporting about customers’ accounts

Your profile :

• Previous account management experience (min 3 years)
• Articulate and well accustomed to a client-facing role
• Merchant Marine/Engineering degree
• Customer relationship management experience
• Interested in Data Management and new technologies
• Fluent English, French, and Spanish required
• Familiarity with Business Intelligence tools (Power BI, Pyramid Analytics, Excel Pivot Tables)
• Project Management experience or masters degree